International Service Warranty
All watches are covered by a free 3-year international service warranty from the date of purchase.
Customers may optionally upgrade to a 5-year extended warranty at the time of purchase for additional coverage.
The warranty covers workmanship and manufacturing defects only. During the applicable warranty period, defective parts resulting from manufacturing faults, as determined by authorized service agents, will be repaired or replaced free of charge.
Authorized service agents
Only authorized service workshops are permitted to carry out warranty service in accordance with factory instructions.
Any service, repair, or modification performed by an unauthorized third party will void the international warranty.
Please contact us by email before returning any product. Once approved, you will be issued an RMA number. Returns sent without prior authorization or without tracking information will be returned to the sender.
We are not responsible for damage incurred during shipping. Please allow 1–2 weeks for repair or service completion once the item is received.
International Service Warranty Exclusions
The warranty does not cover:
- Damage caused by accidental impact, misuse, or abuse
- Exposure to strong magnetic fields or extreme temperatures
- Unauthorized repairs, modifications, or tampering
- Normal wear and tear, including scratches, dents, or cosmetic damage
- Removal or alteration of serial numbers or identifying marks
- Water resistance issues after 60 months from the date of purchase
Damage caused by improper servicing or handling
International Service Warranty Tips
Always ensure the crown is fully screwed down to prevent water ingress. Water damage caused by an improperly secured crown is not covered.
Damage resulting from excessive force applied to the crown or stem may cause internal movement issues and is not considered a manufacturing defect.
All products are subject to inspection prior to repair or replacement. If a watch cannot be repaired, a replacement of the same model will be provided. If the model is unavailable, an alternative of equal value may be selected.
Refunds / Exchanges Policy
Products must be postmarked within 7 days of receipt to be eligible for return.
Please contact us to obtain an RMA number before returning any item. Returns sent without authorization or without tracking information will be rejected and returned to the sender.
Failure to follow the return process or submission of false claims may result in the matter being referred for collection.
Refund processing times range from 21–35 days, depending on the payment method used.
100% Refund Policy
Returned items must be:
- Unused
- In original condition
- Returned with all original packaging
- Free from wear or handling marks
Protective plastic seals and holograms must remain intact. Used or worn products are not eligible for refund or exchange.
All returns are subject to inspection. Refunds are issued for the full product value, excluding transaction fees. Return shipping costs are the responsibility of the customer.
Please use a trackable shipping method for all returns.