Customer Support and After-Sales Care
Each watch is supported by a structured after-sales care process. Our aim is to ensure reliable performance, clear communication, and practical support throughout ownership.
Support includes assistance with product questions, usage guidance, and service-related enquiries.
Warranty Coverage
Each watch is supplied with a comprehensive warranty covering manufacturing defects and mechanical issues under normal use. Coverage includes the movement and essential internal components.
Warranty service is handled by trained technicians and focuses on restoring proper function and performance.
Extended Warranty Option
An optional extended warranty is available for customers who wish to increase their coverage period. This extends standard protection and provides continued access to service support.
Extended coverage follows the same inspection and service standards as the original warranty.
Service and Repairs
If a watch requires service, it is inspected and assessed before any work is carried out. Repairs focus on restoring correct operation rather than unnecessary part replacement.
Turnaround times vary depending on the issue, but every effort is made to complete service efficiently and accurately.
Care and Maintenance
Mechanical watches require basic care to maintain performance. Regular use, correct winding, and avoiding strong impacts help preserve movement accuracy.
Periodic servicing is recommended to ensure lubrication and internal components remain in optimal condition.
Handling and Storage
When not in use, watches should be stored in a dry environment away from excessive heat, moisture, or magnetic sources. Crowns should be fully secured when worn.
Proper storage helps maintain water resistance and overall reliability.
What the Warranty Covers
- Manufacturing defects
- Mechanical faults under normal use
- Movement-related issues
What the Warranty Does Not Cover
- Accidental damage
- Water damage caused by misuse
- Normal wear and cosmetic changes
- Damage caused by unauthorised repairs
Support You Can Rely On
All support enquiries are handled by real staff operating within a European time zone. Assistance is available for product guidance, warranty questions, and general support.
Clear communication and practical solutions are prioritised at every stage.